Field reporting
Events can be created quickly, including from a mobile device
Modernizing logistics reserve management
TypeWeb platform
IndustryTransport
About the client
VA Total
VA Total is a Canadian family-owned transportation and logistics company in business since 1978. It serves Ontario, Quebec, and the Maritimes through two complementary divisions: VA Transport for commercial transportation to retailers and manufacturers, and VA Elite for at-home delivery to consumers.
With a large fleet, strategically located distribution centres, and real-time tracking technology, VA Total delivers a turnkey solution for the most demanding transportation and delivery needs.
From paper slips to real-time coordination
Faster exception handling, better event linking
When an event occurred on a loading dock, such as surplus or missing merchandise, the process relied on a paper slip handed to reception, followed by delayed office entry. That gap made it difficult to quickly connect related events, such as an over and a short happening in different locations. We designed VA Total Omni, a bilingual web platform that lets employees, clients, and consumers report and track exceptions as soon as they happen. With structured workflows, a centralized view of active tickets, and integration with ProBill data through AS400, coordination teams can investigate faster, assign cases efficiently, and deliver a more transparent service.
Structured workflows
Checklists guide each exception type from opening to conclusion
Shipment tracking
Centralized view of movements, delivery windows, and active exceptions
AS400 integration
Access to ProBill data from VA Total's central system
Bilingual interface
Experience designed for coordination teams in French and English
A clear view of active tickets
The tickets dashboard brings new, in-investigation, and overdue cases together in one place. Managers can filter, search, and prioritize exceptions by event type, recipient, or assignment. This immediate visibility helps teams respond faster and reduces the delay between detecting an issue and starting its resolution.
Guided, traceable investigations
Each ticket includes a structured investigation thread that consolidates key information, responsibilities, and action history. Teams can document findings, attach evidence, reassign a case, and move step by step toward conclusion. The result is a more consistent, transparent process that is easier for everyone involved to follow.
Operational shipment tracking
The shipment tracking module provides a consolidated view of loads in transit, at terminal, scheduled, or in exception. Daily indicators and upcoming delivery windows help teams anticipate workload, spot priorities, and maintain a high level of service across the network.
Results that speak for themselves
The platform developed for VA Total transforms reserve management and exception coordination. Since launch, the organization has gained:
Reduced delay between a field event and ticket creation
Less manual re-entry from the previous paper-based process
Better visibility for coordination and processing teams
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